Privacy Policy 

This privacy policy sets out how TheMood Ltd. (The Mood) uses and protects your personal data.  

This policy gives you information about how The Mood collects and uses your personal data through your use of this website, including any data you may provide when you register with us or purchase a product or service. 

TheMood Ltd. is the controller and responsible for your personal data (collectively referred to as "The Mood", "we", "us" or "our" in this privacy policy). 

  1. The types of personal data we collect about you 

Personal data means any information about an individual from which that person can be identified. 

We may collect, use, store and transfer different kinds of personal data about you: 

  •  Identity Data includes first name, last name, any previous names, username or similar identifier, title, date of birth and gender. 

  • Contact Data includes billing address, delivery address, email address and telephone numbers. 

  • Financial Data includes bank account and payment card details through Stripe or your payment method of choice. 

  • Technical Data includes (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. 

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  

  • Usage Data includes information about how you interact with and use our website, products and services. 

  •  Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

2.      How is your personal data collected? 

We use different methods to collect data from and about you including through: 

  • Your interactions with us. You may give us your personal data by filling in online forms or by engaging with us by phone, email or otherwise. This includes personal data you provide when you: 

  •  apply for our products or services; 

  •   create an account on our website; 

  •  request marketing to be sent to you; or 

  •  give us feedback or contact us. 

  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details. 

3.   How we use your personal data 

We may collect, hold, use and disclose information for the following purposes 

  • to enable you to customise or personalise your experience of our website; 

  • to contact and communicate with you; 

  • to register you as a new user; 

  • to process your order; 

  • for internal record keeping and administrative purposes; 

  • for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms; 

  • for advertising and marketing,including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; and 

  • to comply with our legal obligations and resolve any disputes that we may have. 

4.    Legal basis 

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases: 

  • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you; 

  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis. 

  • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter. 

5.    Direct marketing 

During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from TheMood Ltd. via email.   

Opting out of marketing 

You can ask to stop sending you marketing communications at any time by contacting us.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes. 

6.   How long will you use my personal data for? 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

In some circumstances you can ask us to delete your data: see section 7 below for further information. 

7.   Your legal rights 

You have the right to: 

  • Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

  •  Request correction of the personal data that we hold about you. You can request to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

  •  Request erasure of your personal data in certain circumstances. You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.  

  •  Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. 

  •  You also have the right to object any time to the processing of your personal data for direct marketing purposes (see section 5 for details of how to object to receiving direct marketing communications). 

  •  Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. 

If you wish to exercise any of the rights set out above, please contact us. 

8.   Contact details 

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways: 

Email address: hello@the-mood.co

9.    Third-party links  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

10.  Changes to this Policy 

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. 

 

This website is not intended for children and we do not knowingly collect data relating to children. 

By using this website or our platform, you signify your acceptance of this privacy policy. If you do not agree to this privacy policy, please do not use this website or our platform. Further, your continued use of our website and/or platform following the posting of changes to this privacy policy will be deemed your acceptance of those changes.